Privacy Policy

Last updated: [Insert date]

Operator: Pristine Lifestyle Solutions
Contact: info@pristinelifestylesolutions.com.au
App: Shifter (Shift Recording App)

1. Introduction

This Privacy Policy describes how Pristine Lifestyle Solutions ("we", "us", "our") collects, uses, and protects your information when you use the Shifter mobile application ("the App"). Shifter is a shift recording and progress notes app used by care organisations and their staff.

By using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

2. Information We Collect

2.1 Account and Profile Information

• Email address – Used for sign-in, password reset, and account recovery
• Name – First name, last name, or full name for identification within your organisation
• Organisation details – The organisation you belong to and your role (e.g. admin, staff)

2.2 Work-Related Data

• Shift records – Start and end times, dates, clients, and related notes
• Progress notes – Notes recorded during shifts
• Incident reports – Details of incidents you report
• Client assignments – Which clients you are assigned to work with
• Receipt images – Photos of receipts you upload for expense tracking (taken with the camera or selected from your photo library)

2.3 Device and Technical Information

• Device identifiers – Used for authentication and session management
• App usage data – To improve the App and troubleshoot issues (minimal analytics, if any)

2.4 Permissions We Request

The App may request access to:

• Camera – To take photos of receipts for expense tracking
• Photo Library – To select existing photos of receipts for upload

You can decline these permissions; receipt upload will not work without them, but other App features will continue to function.

3. How We Use Your Information

We use your information to:

• Provide the App – Record shifts, progress notes, and incidents; sync data with your organisation
• Authenticate you – Sign-in via email/password or organisation-provided accounts
• Store and sync data – Keep your records available across devices and share them with your organisation's administrators
• Process receipts – Store receipt images for expense or reimbursement purposes
• Support you – Respond to support requests and troubleshoot issues
• Comply with law – Meet legal and regulatory obligations

4. How We Share Your Information

• Your organisation – Shift records, progress notes, incident reports, and related data are visible to your organisation's administrators and authorised users
• Service providers – We use third-party services to run the App:
  • Supabase – Database and authentication (hosted in Australia or as configured)
  • Microsoft Azure – Backend API and sync services
  • Microsoft Entra (Azure AD) – Organisation sign-in (if your organisation uses it)
  • Expo / EAS – App build and update delivery

We do not sell your personal information. We share data only as described above or when required by law.

5. Data Storage and Security

• Data is stored in secure cloud infrastructure (Supabase, Azure)
• We use industry-standard security measures, including encryption in transit and at rest
• Access to data is restricted to authorised personnel and your organisation's administrators
• Receipt images are stored in secure cloud storage

6. Data Retention

• Account data – Retained while your account is active and for a reasonable period after deletion
• Shift and work records – Retained according to your organisation's policies and legal requirements
• Receipt images – Retained as needed for expense and record-keeping purposes
• We may retain anonymised or aggregated data for analytics or improvement

7. Your Rights

Depending on where you live, you may have the right to:

• Access – Request a copy of your personal information
• Correction – Request correction of inaccurate information
• Deletion – Request deletion of your personal information (subject to legal and organisational requirements)
• Portability – Request your data in a portable format
• Object or restrict – Object to certain processing or request restriction

To exercise these rights, contact us at info@pristinelifestylesolutions.com.au.

If you are in the European Economic Area (EEA) or UK, you may also have the right to lodge a complaint with a supervisory authority.

8. Children

The App is not intended for use by children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date and, where appropriate, through the App or by email. Continued use of the App after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy or your personal information:

Pristine Lifestyle Solutions
Email: info@pristinelifestylesolutions.com.au

This privacy policy is a draft. You should review it with a legal professional before publishing, and ensure it accurately reflects your practices and complies with applicable laws (e.g. Australian Privacy Act, GDPR if you have users in the EEA).